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FREQUENTLY ASKED QUESTIONS

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Frequently Asked Questions

Answers to Common Questions About Using TradEdge

This FAQ section provides clear answers to the most common questions from traders, artisans, market associations, agents, and partners on how TradEdge works, how to get started, how wallets and accounts operate, and how we keep your information secure.

Last Updated: October 20, 2025

These FAQs are for guidance only and should be read together with our Terms & Conditions and Privacy Policy.

If you cannot find what you are looking for here, please contact our support team and we will be happy to assist you.

1. General Questions

TradEdge is a digital enumeration and financial inclusion platform that helps traders, artisans, transport workers, market associations, cooperatives, and other informal sector players to be properly documented, verified, and connected to financial services such as bank accounts, wallets, debit cards, loans, insurance, and business growth tools.

TradEdge is designed for:
  • Individual traders and market shop owners;
  • Artisans and small business owners;
  • Transport workers and logistics operators;
  • Market associations, unions, and cooperatives;
  • Government agencies and partners involved in revenue management and trade development.

No. TradEdge is not a bank. We are a digital platform that partners with licensed banks, payment providers, and other regulated institutions to provide accounts, wallets, cards, and related services to our users.

TradEdge is currently focused on markets and communities across Nigeria, working closely with associations, cooperatives, and government partners. As we expand, we will communicate new locations through our official channels.

2. Registration & Onboarding

You can register on TradEdge in two ways:
  • Through a verified TradEdge Agent who captures your details during market or community enumeration; or
  • By using our self-enrolment portal where available, and providing your personal and business details as requested.
After registration, your details will be verified before your account and wallet are fully activated.

You will generally be required to provide:
  • Full name, date of birth, and gender;
  • Valid mobile phone number and, where available, email address;
  • Residential and business address (shop, stall, office, or operation point);
  • Market or association you belong to;
  • National Identification Number (NIN) or other KYC identifier where applicable;
  • Business details such as type of trade or services rendered.

Verification timelines may vary depending on the completeness and accuracy of your details, and the response time of our KYC and banking partners. In many cases, verification is completed within a short period once all required data is correctly captured and submitted.

If any information submitted during registration is incorrect, please contact TradEdge support or your enumeration agent immediately with the correct details. In some cases, you may be required to provide supporting documentation before we can update your records.

3. Enumeration & Agents

A TradEdge Agent is an approved individual or organisation trained and authorised by TradEdge to carry out field enumeration, assist users with registration, provide basic support, and, where applicable, facilitate card and wallet-related activities in their assigned locations.

Agents are recruited through a structured process which may include:
  • Application and screening based on agreed criteria;
  • Verification of identity and background;
  • Mandatory training on the TradEdge platform, data protection, and field conduct;
  • Signing of an Agent Engagement or Employment Agreement and code of conduct.
Payment terms are clearly communicated in the agent engagement documents and may include performance-based commissions, fixed fees, or a combination of both, depending on the project and location. All agent payments are subject to verification, performance reports, and compliance with agreed terms.

Always ask the person claiming to be an agent for their official TradEdge identification and unique agent code. You may also contact TradEdge support or use any verification tools provided on our platform to confirm the status of the agent before sharing your personal information.

To express interest in becoming a TradEdge Agent, please send an email to support@tradedge.ng or use the contact form on our website. Where agent recruitment is open in your location, you will be guided on the next steps, including requirements and onboarding.

4. Wallets, Accounts & Cards

TradEdge creates a digital profile for you and, through our partner financial institutions, enables you to receive a functional bank account or wallet (or both), which you can use for deposits, transfers, payments, and other permitted transactions based on the services available in your location.

You can fund your wallet or account via:
  • Bank transfer from any bank using the account or wallet number provided;
  • Cash deposits at partner bank branches or approved agents (where supported);
  • Other digital channels or payment options made available on the TradEdge platform or partner platforms.

Depending on the services available in your location and your profile, you may have:
  • One primary profile on TradEdge; and
  • Multiple linked wallets or accounts for specific purposes (e.g. business, savings, cooperative contributions), provided you meet the eligibility and compliance requirements.
Details on how multi-wallet arrangements work will be communicated within the TradEdge platform where applicable.

Where card issuance is part of the project in your market or location, you may be issued a multipurpose debit card connected to your account or wallet through our partner bank. Information on card collection, activation, and usage will be provided by TradEdge or our authorised partners in such locations.

If a transaction fails or you are debited without receiving value:
  • Check your transaction history on the TradEdge platform, if available;
  • Take note of the date, time, amount, and reference of the transaction;
  • Contact TradEdge support or your bank’s customer care with the details;
  • Where required, your complaint may be escalated to the partner bank or payment provider for resolution.

5. Fees, Security & Support

Certain services on TradEdge may attract fees or charges, such as transaction fees, card replacement costs, or other service charges as allowed by regulation. All applicable fees will be clearly communicated within the platform or in the relevant project or product documentation. TradEdge does not charge hidden fees.

TradEdge uses industry-standard security measures, including secure transmission (HTTPS), encryption, access controls, and strict internal policies to protect your data. We also comply with relevant data protection regulations such as the Nigeria Data Protection Regulation (NDPR). For more details, please read our Privacy Policy.

If you suspect any fraudulent activity or unauthorised access:
  • Immediately change your password or security PIN, where possible;
  • Contact TradEdge support and your bank’s customer care without delay;
  • Do not share your PIN, password, or OTP with anyone, including agents or staff;
  • Follow the guidance given by the support teams to secure your account.

You can reach TradEdge through any of the following:
  • Email: support@tradedge.ng
  • Phone: +234 901 728 7101 (or any other official number announced);
  • Contact form on our website;
  • Through your market association, cooperative, or verified agent where applicable.
When sending a complaint, please include as much detail as possible so that we can investigate and respond promptly.

Yes, you may request to close your TradEdge profile or stop using specific services, subject to applicable laws, outstanding obligations, or pending transactions. Please contact support to initiate the process and to understand any implications or records that must be retained for compliance purposes.

At a Glance

  • TradEdge helps you get documented, verified, and connected to banking and digital tools.
  • Registration is done via agents or self-enrolment, with proper KYC and verification.
  • Wallets, accounts, and cards are issued in partnership with licensed financial institutions.
  • Agents are properly onboarded and paid according to clear recruitment and payment terms.
  • Security, privacy, and regulatory compliance are central to how we operate.

New to TradEdge?

To get started quickly:

  • Confirm if your market or association is already working with TradEdge.
  • Locate a verified agent or use the official portal where available.
  • Provide accurate details and keep your contact information up to date.
  • Read our Terms & Conditions and Privacy Policy to understand your rights and responsibilities.

Still Need Help?

If your question is not covered in this FAQ, our support team is ready to assist you with more specific information about your market, association, or project.

Email: support@tradedge.ng

Phone: +234 9017287101

Please include your full name, registered phone number, market/association, and a brief description of your request when contacting us.

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