How TradEdge approaches personal information and responsible data handling.

Scope and Who We Are

This Privacy Policy explains how TradEdge Africa Solutions Ltd ("TradEdge", "we", "us" or "our") may process personal information through the TradEdge website, applications, portals, enumeration tools, organisation and programme workflows, support channels and connected digital services.

TradEdge supports multiple operating contexts. A deployment may involve an institution, business, association, cooperative, programme owner, government entity, development organisation or authorised service provider. The respective privacy responsibilities depend on who determines the purpose and essential parameters of the relevant processing.

Information We May Process

The information involved depends on the TradEdge product, service, deployment and purpose. Categories may include:

Not every TradEdge service collects every category above. Data fields required for one programme may differ significantly from another.

How Information May Be Obtained

Information may be obtained through channels including:

• information submitted directly through a TradEdge interface;
• information captured by an authorised enumerator, agent or institution user;
• information generated through use of a TradEdge website, application or portal;
• information supplied by the institution responsible for a deployment;
• verification responses received from connected providers where permitted; and
• support and operational records generated through authorised platform activity.

Why Information May Be Processed

Depending on the service and relationship involved, information may be processed to:

• provide, administer and support TradEdge services;
• create and maintain authorised platform records;
• support enumeration, membership, beneficiary, merchant and programme workflows;
• perform authorised identity or eligibility verification processes;
• support integrations with authorised service providers;
• process service requests and provide customer support;
• protect accounts, systems and users against misuse;
• maintain auditability and operational records;
• generate authorised operational reports and analytics;
• communicate relevant service or programme information;
• investigate complaints, errors, disputes or suspected misuse;
• meet contractual responsibilities; and
• comply with applicable legal or regulatory obligations.

Lawful Basis, Authority and Consent

The applicable basis or authority for processing depends on the context and may include consent, performance of an agreement, compliance with a legal obligation, legitimate interests, applicable institutional or public authority, or another lawful basis available under relevant data-protection requirements.

Where consent is relied upon, the individual should receive sufficient information to make the relevant choice. Withdrawal generally applies prospectively and may affect services that depend on the processing concerned.

Institutional and Programme Deployments

TradEdge may provide infrastructure to institutions using the platform for programmes, membership structures, enumeration, operational administration or service delivery.

The responsible institution may determine which persons are registered, the information fields required, programme eligibility, operational rules, retention requirements or the authorised users permitted to access particular information.

TradEdge may provide the technology and operational environment while the institution retains responsibility for decisions it independently makes about the programme and relevant personal information.

Identity, Financial and Other Connected Services

Some TradEdge workflows may connect users or institutions to specialist services supplied by third parties, including identity verification, banking, payment, credit, insurance or other integrated services where such functionality is available.

TradEdge provides technology and operational orchestration around these workflows. Where a service is regulated, the underlying regulated activity remains subject to the terms, eligibility requirements, responsibilities and authorisations of the relevant provider.

When Information May Be Shared

Recipients may include, where appropriate:

• the institution or programme owner responsible for a deployment;
• authorised organisation administrators and operational personnel;
• technology, hosting, communications or support providers;
• identity or verification providers used in an authorised workflow;
• appropriately authorised financial or specialist service providers;
• professional advisers acting under appropriate obligations;
• regulators, courts or public authorities where disclosure is required; and
• other parties where authorised by the individual or another lawful basis.

Access and disclosure should be limited to the role, purpose and information reasonably required for the relevant activity.

Security, Access Controls and Accountability

TradEdge uses technical and organisational safeguards appropriate to the platform context. Depending on the system, these may include controlled user access, authentication, secure transmission, role-based administration, activity records and operational monitoring.

Platform users must also protect passwords, authentication credentials, devices and other access mechanisms against unauthorised use.

No internet-connected system can guarantee absolute security. Security therefore requires ongoing technical, organisational and user practices rather than a claim that risk can be completely eliminated.

Data Retention

Personal information is retained according to the purpose for which it was collected, the service or programme involved, applicable agreements, operational requirements, dispute-resolution needs and legal or regulatory obligations.

Retention periods may differ between information categories and deployments. Information that is no longer required may be deleted, anonymised, securely archived or otherwise handled as appropriate.

Your Privacy and Data Rights

Subject to applicable law and the circumstances of processing, an affected individual may be entitled to request:

• confirmation of whether relevant personal information is being processed;
• access to personal information and relevant processing information;
• correction of inaccurate or incomplete information;
• deletion where a valid deletion right applies;
• restriction of certain processing;
• objection to processing in applicable circumstances;
• data portability where applicable requirements are met; and
• withdrawal of consent where consent is the applicable basis.

Reasonable identity verification may be required before information is disclosed or a record is changed. Rights may also be limited where continued processing or retention is required by law, contract, security, dispute resolution or another lawful basis.

Cookies and Website Technologies

The TradEdge website may use necessary cookies and similar technologies for sessions, security, preferences and website functionality. Analytics or optional technologies may also be used where actually configured and where appropriate requirements are met.

Children and Protected Persons

TradEdge's general commercial services are primarily designed for adults, businesses and institutions. Some institutional or public programmes may, however, lawfully involve minors or other protected persons.

Where this occurs, the organisation responsible for the programme should ensure that appropriate authority, notices, consent arrangements and safeguards are in place.

International Processing and Service Infrastructure

Digital services can involve infrastructure or providers operating in more than one jurisdiction. Where personal information is processed or transferred outside Nigeria, relevant safeguards should be applied in accordance with applicable data-protection requirements and the circumstances of the transfer.

Third-Party Websites and Services

TradEdge services may contain links to or integrations with independent websites and services. Those services may operate under separate privacy notices and terms.

TradEdge is not responsible for independent third-party practices outside the services and processing it controls. Users should review the relevant provider's privacy information where appropriate.

Keeping Information Accurate

Accurate information is important for identity, membership, programme, business and service records. Users and authorised institutions should provide information that is accurate to the best of their knowledge and use available correction processes when material information changes.

Historical or audit records may need to be preserved where changes must remain traceable for operational, contractual, security or legal reasons.

Eligibility Rules, Analytics and Automated Processing

Some programmes may use defined rules, validation logic, analytics or automated system processes to organise records, identify workflow conditions or support operational decisions.

The nature of such processing depends on the specific deployment. Where automated processing creates additional legal or transparency obligations, the responsible parties should provide the information and safeguards required for that context.

Changes to This Privacy Policy

TradEdge may update this Privacy Policy as products, technologies, institutional deployments, operating practices or applicable requirements evolve.

The current version will be published on this page. Where a material change requires additional notice or consent, an appropriate mechanism may be used for the relevant service or processing activity.

Privacy Questions and Rights Requests

Privacy questions, concerns and requests relating to personal information processed through TradEdge can be submitted through our official support channels.

• Company: TradEdge Africa Solutions Ltd
• Email: support@tradedge.ng
• General enquiries: info@tradedge.ng
• Phone: +234 901 728 7101
• Address: No 1 Gabriel Street, Abakaliki, Ebonyi State, Nigeria

Please provide enough information to understand the request, but do not send passwords, PINs, one-time passwords or other authentication secrets through ordinary support correspondence.